What is customer service? Most people relate it to retail or service companies where a customer can shop and seek assistance or advice. In the showrooms, they don’t just believe in customer service, they believe in old-fashioned customer service. Now you ask, what is old-fashioned customer service? It’s not customer service that is old, but it’s definitely a better way of taking care of the customer.
But now you ask, who cares about customer service? All you really want to do is walk in, buy what you need and walk out; at least that’s what I usually like to do. There are so many different types of customers and it’s hard to satisfy everyone. Customers can ask little to no questions and leave happy with the right product. There are other customers who ask numerous questions and leave with what they want and be really happy. There are also the customers that leave unsatisfied and swear to never come back! For many of you, I’m sure we have all been the really unhappy customer at some point.
When you are in the market for blinds, whether you are new to the experience or not, you have to understand that you are going to have questions. If you go shopping at department stores, sure you can walk in, grab a box off the shelf and go home, only to find that the blind you have selected is 2” too wide and 6” too short. Now, cue your angry face and the temper tantrum. Let me ask you, why is your blind too wide and too short? Did you ask questions? Did you have a chance to speak with the blind expert at that department store? Probably not. Let me let you in on a little secret…there are no blind experts at department stores. If I can give you a little advice, it would be this: go back to the department store and return the blind. Drive down the street to your local showroom and ask as many questions as you can think of. Even the questions you don’t think of, showroom experts are already waiting to ask them to you. The best part about blinds from your local showroom, they come with an angry free, easy installation guide.
So the next time you pull into that department store or any other store, don’t bother looking down every , or asking every employee if they know whom the blind expert is, because you will never find them. Save the gas and the mileage and head over to a showroom because besides being the best at what they do, they are the only ones that will let you leave happy.